MUSIC NEWS - Another technical glitch by Ticketmaster, and this time some in-demand tickets were sold a wwk before they were supposed to be available to the public. This time, PHISH and their fans were affected. The band's released a statement on their site, which questioned the abilities of Ticketmaster.
"The high demand for the tickets on Phish's return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems," the band explained in the March 19 statement, adding, "We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this."
On March 18, four-day passes for the band's late summer performances at the Red Rocks Amphitheatre (Morrison, CO) were offered for sale to the general public on the Ticketmaster site. It's been reported that hundreds of fans were able to purchase the in-demand passes before the system error was corrected. Ticketmaster responded by immediately cancelling and refunding the orders sold in error, per its purchase policy, which allows the company the right to cancel tickets if they are accidentally released before the intended on-sale date. Public sales for Phish's late summer tour do not begin until March 26
The full statement by Phish from their site.
Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish's concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date. Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.
We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.
Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish's return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.
As a reminder, the public on sale date for Red Rocks is Thursday, March 26th at 12:00 Noon Mountain time and additionally Phish's ticket request period will remain open until 11:59PM eastern time this Sunday the 22nd. Please visit http://phish.portals.musictoday.com/ to request tickets.
Thank you for your continued support
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